Quality Policy Statement
SAIKAI SERVIÇOS DIESEL E REPRESENTAÇÕES LTDA. and ROMAGA MANUTENÇÃO E REPAROS DE MOTORES DIESEL LTDA., partner companies located in the city of Rio de Janeiro, RJ, Brazil, specializing in maintenance and repair of diesel marine and stationary engines, and spare parts sales, declare through this policy established by the respective boards, their commitment to quality, through the following GUIDELINES:
1. MEETING REQUIREMENTS AND EXPECTATIONS
ESTABLISHING THAT THE DETERMINATION OF
CUSTOMER REQUIREMENTS, AS WELL AS
OTHER BUSINESS REQUIREMENTS AS LEGAL
AND REGULATORY, IS CARRIED OUT AS FAR AS
POSSIBLE AND CRITICALLY ANALYZED TO GRANT
YOUR FULLY ENSURE.
IN THE SAME WAY, FOCUSING ON AND
INCREASING CUSTOMER SATISFACTION BY
MONITORING THEIR DEGREE OF
SATISFACTION BASED ON CONSULTATION
AND RETROALIMENTATION OF
EXPECTATIONS ON THEIR REQUIREMENTS,
AS WELL AS TOO OTHER STAKEHOLDERS.
2. ADOPTION OF MANAGEMENT SYSTEM AND COMMITMENT TO IMPROVEMENT
AIMING AT THE EXCELLENCE OF ITS
ACTIVITIES BY MAINTAINING A QUALITY
MANAGEMENT SYSTEM IN ACCORDANCE
WITH ISO 9001 IN THE MOST UPDATED
VERSION, PROMOTING PERIODIC INTERNAL
AUDITS AND MONITORING THE
PERFORMANCE OF ITS PROCESSES. IN THE
SAME WAY, COMMITING TO THE
CONTINUOUS IMPROVEMENT OF THEIR
SERVICES, PROCESSES, PERFORMANCE RESULTS
AND THE EFFICIENCY OF THE QUALITY
3. EFFICIENCY AND RELIABILITY
ACTING EFFICIENTLY AND EFFECTIVELY
THROUGH PLANNING, APPROPRIATE
RESOURCES, PERSONNEL QUALIFICATION
AND SPECIALIZED TRAINING TO PROVIDE THE
RELIABILITY REQUESTED BY THE CLIENT IN
PERFORMING ITS SERVICES AND PRODUCT SUPPLIES.
This POLICY is approved by the Board of Directors and is known to all employees of the companies.
Rio de Janeiro, June 24th, 2019.